You have a right to

• health care.

You have a responsibility to:

• Be on time for appointments (We may not be able to see you if you are late)

• Let us know if you need to cancel your appointment

You have a right to:

• Be listened to

• Be treated with respect and without discrimination

You have a responsibility to:

• Treat other clients and staff with respect and without discrimination (Action may be taken against non-respectful behaviour)

You have a right to:

• Good and safe care

You have a responsibility to:

• Follow the advice given

• Or feel free to let the staff know if you can’t follow the advice

You have a right to:

• Tell staff what you do and don’t like about our services. We will look into this fairly.

• If you are still not happy you can contact Dat Trang (0417 723 209)

You have a responsibility to:

• Tell us if you have any concerns so that we can work through them with you

You have a right to:

• Privacy and confidentiality of your personal information

• Ask to be given a copy of your health record at any time

You have a responsibility to:

• Respect the privacy of other clients

You have a right to:

• Make decisions about your healthcare plan

• Involve your family/carer in your healthcare plan

You have a responsibility to:

• Look after your health as much as possible.

• Be involved in decisions about your care

• Choose to involve others in decisions about care

You have a right to:

• Know about services, care options and fees in a clear and open way

You have a responsibility to:

• Give us accurate information and let us know if there are changes to your health or lifestyle

If you have concerns about the aged care you are receiving, you can:

• talk to your provider, in the first instance

• speak with an aged care advocate on 1800 700 600 or visit opan.com.au, for support to raise your concerns, or

• contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit its website, agedcarequality.gov.au. The Commission can help you resolve a complaint about your aged care provider.